Client FAQ
What If I Am in Crisis?
Clear crisis guidance for clients who need urgent support beyond routine counseling.
Telehealth across Texas. Calls returned within 24 hours.
Who this is for: Clients or family members who may need urgent support.
Routine counseling is not emergency care
If you are in immediate danger or experiencing a mental health emergency, do not wait for a routine counseling appointment.
What to do now
Call or text 988 for the Suicide and Crisis Lifeline, text HOME to 741741 for the Crisis Text Line, or call 911 if there is immediate danger.
After the immediate crisis
Counseling may be part of ongoing support after immediate safety needs are addressed, but crisis care comes first.
Questions People Ask
Can I use the contact form in a crisis?
No. Website forms and email are not appropriate for urgent crisis support. Use 988, 741741, 911, or local emergency resources.
Can counseling help after a crisis?
Often yes, once immediate safety is addressed. Ongoing counseling can support stabilization, processing, and next steps.
Ready to ask about fit?
Eden Counseling and Wellness offers telehealth counseling for clients physically located in Texas. Reach out to ask about availability, fit, and next steps.
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